Frequently Asked Questions

Payments

We accept payments from major credit card companies like Visa, Mastercard, and American Express. 

In our showroom we accept credit cards, cash and transfer (located in San Salvador, El Salvador)

For more insight, you may also want to read our Terms of Service here or Privacy Statement here.

Shipping and Delivery

Delivery in El Salvador is completely free. We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm, on weekends or holidays will begin processing the next business day.

Please note that some of the countries may charge taxes, custom duties or Import Fees and the recipient will be responsible for the payments. They will be collected by  DHL before the package can be delivered.

When shipping internationally, Ango Jewelry will not be responsible for any delayed deliveries due to import issues. All the charges that are incurred on a refused delivery as well as the cost of the return of the package to Ango Jewelry will be the responsibility of the purchaser.

Find the DHL tracking number contained in the shipping confirmation email.

Clicking on this tracking number should take you to your item's tracking page on the DHL website.

If clicking on the number doesn't work automatically, then simply visit www.dhl.com and enter your number to track your order shipment.

We stand behind the quality of our craftsmanship. Our limited warranty covers manufacturing defects but does not cover:

  • Normal wear and tear
  • Loss of stones due to impact or misuse
  • Damage caused by improper care or third-party repairs

Unauthorized repairs will void any warranty.

Care

For a fresh and bright look, simply use mild soap with warm water. After a quick soak, use a soft brush for a gentle clean, rinse, and pat dry with a cloth.

Should you wish to send an item back for repair or resizing, kindly reach out to us via the provided email or contact number. We're here to assist with any repair, maintenance, or modification requirements.

Warranty & Repair

We stand behind the quality of our pieces and offer a one-year warranty. This warranty covers manufacturing defects, such as loose diamonds or prongs, missing pavé stones, broken clasps, and broken chains. However, it does not cover normal wear and tear, including scratches, dents, stretched or twisted chains, or cracked stones. Furthermore, resizing issues and lost or stolen pieces are not covered.

Exchanges & Returns

While we don't offer refunds at Ango Fine Jewelry, we understand the importance of your satisfaction. This is why we provide an exchange option.

You have 7 days from the date of purchase to make an exchange, as long as the piece is in its original state. Our custom and specially ordered pieces are unique, so they aren't eligible for exchanges or returns.

Do you still need help?

Our team will respond to you as soon as possible.

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